Returns & Exchanges

At Renatos Florist, we take pride in the freshness and quality of our arrangements, but if your delivery arrives damaged or is not as expected, we offer a 24-hour satisfaction guarantee to ensure your home remains beautiful. Please contact our support team immediately to initiate a replacement or refund for your floral purchase.

Return Process

• 1.
  Document the Issue

  Take a clear photograph of the floral arrangement or home decor item showing the specific damage or quality concerns within 24 hours of delivery.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number, the photos, and a brief description of the problem.

• 3.
  Review Process

  Our florists will review your claim within one business day; if the quality standard was not met, we will authorize a return, replacement, or store credit.

• 4.
  Resolution

  Depending on your preference, we will schedule a fresh delivery at no extra cost or process a full refund to your original payment method.